Refund Policy

Returns and Cancellations

At Moksha Botanicals, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer the following options for returns and cancellations:

Cancellation

You can cancel your order anytime before it is shipped:

  1. Online: Log in to your account on our website and cancel your order directly through the "My Orders" section.
  2. Contact Us: If you are unable to cancel online, please contact us at support@mokshabotanicals.com or call +917339805892 for assistance.
  • If the order has already been shipped, you can refuse delivery when the delivery partner attempts to deliver the package.
  • A full refund will be issued in both cases once the package is returned to us in its original condition.

Returns

If you wish to return an item for any reason, you may do so within 21 days of the dispatch date. This includes your right to cancel your order under the distance selling regulations.

  • Eligibility: Items must be unopened, in their original packaging, and in a saleable condition.
  • Refund Option: Claim a full refund (less postage and packaging) for any unopened item returned within 21 days.
  • Exchange Option: Exchange the item for another product.

Refund Timeline

All refunds, whether for cancellations or returns, will be processed within 5-7 working days of receiving the returned package or cancellation request. Please note:

  • Refunds will reflect in your bank account within 5-7 business days, depending on your bank’s processing time.
  • Public holidays may cause additional delays beyond the stated timeframe.

Procedure for Returns

To return an item, please contact us via email at support@mokshabotanicals.com or call +917339805892 for instructions on how to proceed. All returned goods must be sent to the following address:

Moksha Botanicals
Yog Nagar, Street No. 8, 60 Feet Road,
Alwar 301001, India

Contact Us

If you have any questions or concerns about our refund policy or need assistance with a return, please don’t hesitate to contact us at  by emailing support@mokshabotanicals.in.

Last Updated: 4 December 2024

1 of 21